"Yeah, okay." And then I sit on hold for six minutes, and someone completely different picks up. This second guy to answer the phone is a girl, and we get past the phone # and to the name before we hit a snag.
"Can I get your last name, sir?"
"Spell that for me?"
"Excuse me?! Who the hell do you think you're talking to?" --CLICK--
And the really sad part is, completely random utterly stupid bullshit like that happens to me all the fucking time. It doesn't even surprise me anymore.